Privacy Policy
We care about your data. Here's a clear, plain-language breakdown of how SellerKavach collects, uses, and protects your information.
SellerKavach (“we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide while using the SellerKavach application and related services. This Privacy Policy outlines our practices regarding the collection, use, and safeguarding of your data.
Information We Collect
SellerKavach may collect information required to provide and improve our services, including:
- Account and profile information such as name, email address, phone number, and business details.
- Order, shipment, parcel, return, and RTO-related information entered or uploaded by the user.
- Photos, videos, documents, and other evidence recorded or uploaded by users for parcel dispatch and return verification.
- Device and technical information required for application functionality, security, analytics, and troubleshooting.
- Information you provide when contacting our support team.
How We Use Your Information
We may use collected information to:
- Provide and operate SellerKavach services.
- Help sellers organize and manage parcel evidence.
- Help users maintain video/photo evidence for RTO and customer-return claims.
- Assist sellers in preparing and managing evidence for return, replacement, refund, or courier-related disputes.
- Improve application performance, security, reliability, and user experience.
- Provide customer support and respond to user requests.
- Detect, prevent, and investigate fraud, abuse, or unauthorized activity.
Video, Photo & Evidence Data
SellerKavach may allow users to record or upload videos, photographs, and documents related to parcel dispatch and parcel opening/return processes.
This content is primarily provided by the user and is used to help organize and preserve evidence for business and claim-management purposes. Users should ensure that any content they record or upload is collected and used in accordance with applicable laws and the rights of other individuals.
Data Storage & Security
We take reasonable technical and organizational measures to protect user information against unauthorized access, alteration, disclosure, or destruction.
Data Retention
We retain information for as long as reasonably necessary to provide the services, maintain business records, comply with legal obligations, resolve disputes, and protect our legitimate interests. Users may request deletion of their eligible personal information by contacting us.
Third-Party Services
SellerKavach may use third-party services for hosting, analytics, authentication, notifications, security, or other operational purposes. Such providers may process information only as necessary to provide their respective services and are expected to maintain appropriate security measures.
Children's Privacy
SellerKavach is intended for business and seller use and is not directed toward children. We do not knowingly collect personal information from children in violation of applicable laws.
Your Privacy Rights
Depending on applicable law, you may have rights to access, correct, update, or request deletion of certain personal information. You may contact us at any time to make such a request.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. Any updated policy will be published through the applicable SellerKavach privacy-policy page with a revised “Last Updated” date.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please feel free to reach out to us directly.